We wish to inform our valued passengers of an important update for those planning to travel on the Northern Explorer train during the upcoming scheduled network upgrade periods.
Affected Dates:
15 January 2025 to 27 January 2025
12 April 2025 to 28 April 2025
Impact on Travel: During these periods, the tracks between Auckland Strand Railway Station and Hamilton will be closed for train travel due to essential upgrade work to prepare for the City Rail Link's opening in 2026.
From Auckland to Hamilton: Passengers will transfer by bus from Auckland Strand or Papakura Station to Hamilton Station.
From Hamilton to Auckland: Passengers will transfer by bus from Hamilton Station to either Papakura or Auckland Strand Station.
Important Update for All Bookings Until 27 January 2025:
All bookings made up to and including 27 January 2025 (both old and new) will automatically receive a replacement bus service for the affected section of the route.
For April 2025 travel, we are currently accepting bookings to and from Hamilton only, and passengers should consider alternative transport to and from Auckland.
Scenic Routes Unaffected:
Rest assured, you will not miss a significant portion of the scenic route, as the most picturesque parts of the journey are located south of Hamilton. The train journey between Hamilton and Wellington will operate as usual, allowing you to experience the breathtaking landscapes and highlights that make this journey unforgettable.
Alternative Travel Options: For travelers not included in the transfer bus:
Consider arranging private transportation between Auckland and Hamilton.
Local bus or coach services may be available as an alternative.
If you need assistance identifying suitable travel options, don't hesitate to get in touch with our New Zealand Travel Team for guidance.
Flexibility for Travelers: To accommodate your needs, we offer the following options:
Reschedule your travel to a future date.
Request a 100% refund if you prefer not to travel.
We apologize for any inconvenience caused by this disruption and remain committed to providing as much assistance as possible.
For further inquiries or assistance with your travel plans, please contact our New Zealand Travel Team.
Our friendly New Zealand Travel Team is available from 9:00 am to 9:00 pm (New Zealand Time) Monday - Sunday, excluding public holidays.
For assistance and reservations during our opening hours contact our New Zealand Travel Team by email or phone. To cancel a reservation, please email us at info@newzealandtravelteam.com before 72hrs or 3 days from the travel date.
Phone
You can call one of our English-speaking Consultants at +64 7 575 5049
Current New Zealand time:
Within New Zealand:
Reservations only with payment - 0800-143-669
Travel planning and all other inquiries - +64 7 575 5049
Outside New Zealand:
+61 1800 359 729 Australia Toll-free
+1 855 413 3019 USA Toll-free
+1 866 554 0304 Canada Toll-free
+44 800 0148106 United Kingdom Toll-free
The TranzAlpine train operates between Christchurch, Arthurs Pass and Greymouth - from the east coast to the west coast of New Zealand's South Island.
Travelling west crossing the Canterbury Plains, the train slowly ascends through spectacular gorges and river valleys of the Waimakariri River towards the Southern Alps to the alpine village of Arthurs Pass for a short break before descending through the Otira Tunnel to the West Coast of New Zealand's South Island, through lush alpine beech rain forests to Greymouth - a great base for visits to Punakaiki and the always popular glaciers at Franz Josef and Fox Glacier.
Scenic Plus Experience
When you take your Scenic Plus seat, in the exclusive carriage, you'll enjoy an enhanced dining experience where both hot and cold dishes are freshly made in the custom built kitchen carriage. The locally inspired, seasonal dishes are served at your seat, while you sit back and enjoy the sensational scenery. The complimentary drinks menu is carefully selected to match the sumptuous lunch and afternoon tea. Enjoy New Zealand's world famous Sauvignon Blanc or Pinot Noir wines or sit back with a cold beer or freshly made coffee and tea. Scenic Plus dedicated hosts are on hand to answer questions, add local knowledge and ensure you have the best journey possible. We recommend you travel the full traverse between Christchurch and Greymouth or Greymouth to Christchurch to enjoy the complete "Scenic Plus" experience.
The train's carriages have an advanced air bag suspension system for quieter and smoother travel, un-tinted, non-reflective, panoramic side and roof windows to capture the beauty of the Southern Alps and alpine forest landscape views of the central South Island, GPS-triggered journey commentary in five languages at your seat via headphones, plus information displays and overhead HD video and are centrally heated/air conditioned for passenger comfort.
Each carriage has onboard washroom/toilet facilities, with '2 Seat-Aisle-2 Seat' seating either as reclining forward facing seats with head and foot rests or 'Table Group' (4 people around a table) seating allowing you to experience the amazing views of the magnificent South Island, through the panoramic side and roof windows, while enjoying the company of other passengers.
This train has a café carriage offering a range of alcoholic and non-alcoholic drinks, snacks, and light meals and an open viewing carriage for views of the Southern Alps and alpine rainforest landscape of the South Island's west coast.
The Tranz Alpine train is a non-smoking, reserved seating service.
For mobility-impaired passengers, there are spaces for wheelchairs and a disabled public toilet. Wheelchair hoists provide access to the café carriage from track level.
For hearing-impaired passengers - a hearing loop covers all of the café carriage saloon and serving area.
20 SEP '24 – 12 MAY '25 - 7 days a week
13 MAY '25 – 16 JUL '25 - Friday to Monday
1 7 JUL '25 – 11 MAY '26 - 7 days a week
12 MAY '26 – 12 JUL '26 - Friday to Monday
The TranzAlpine does not operate on Christmas Day.
Stops along the route include Rolleston, Darfield, Springfield, Arthur's Pass, and Moana (Lake Brunner).
Scheduled Track Maintenance
You can travel from Greymouth by bus along the west coast down to Franz Josef, Fox Glacier, Wanaka, Queenstown, and Milford Sound or up to Punakaiki, Westport, and Nelson and then back to Christchurch.
You can take a day excursion from Christchurch to either Arthurs Pass or Greymouth travelling on the Tranz Alpine train.
So, sit back and enjoy a genuine Kiwi rail experience through the rugged Southern Alps and alpine rainforests of the South Island.
