The TranzAlpine, Northern Explorer and Coastal Pacific schedules are affected due to Covid Alert Level 3 and Level 2. Regretfully the TranzAlpine, Coastal Pacific and Northern Explorer services are now cancelled until at least 13 December 2021. Scenic trains will not be operating in alert level 2 areas as we are unable to provide the service experience we seek to deliver. Unfortuneately, we can't provide our customers with total certainty at this time when services will resume and we appreciate this may be affecting your travel plans. We will advise updates on our websites as soon as a decision has been made on resuming services.
Face masks are now mandatory on all journeys, except when consuming food or drink.
Cook Strait ferry bookings and some daytours and bus routes are also open for sale. Do not hesitate to contact us if you have any queries on 0800 143 669 or firstname.lastname@example.org
We understand that Covid-19 continues to add uncertainty in planning. Should there be cancellation of services due to Covid 19 restrictions, we will offer affected customers a transfer to an alternative date, a credit for 12 months, or a refund, regardless of the fare purchased less a $30 processing fee for the entire reservation.
Our friendly New Zealand Travel Team are available from 9.00am to 5.00pm (New Zealand Time) Monday - Sunday, excluding public holidays.
For assistance and reservations during our opening hours contact our New Zealand Travel Team by email or phone.
You can call one of our English speaking Consultant's on +64 3 968 9619
Current New Zealand time: